FAQ
At Mask Moments, we are proud to provide the most advanced sheet masks on the market, developed with the perfect combination of proven ingredients from nature and skincare science. Through our sheet mask subscription service, we ship the freshest, highest quality, and most convenient product for your lifestyle directly to you.
Our sheet mask plans are thoughtfully selected to help you kickstart a smart skincare routine and enjoy the transformative benefits of healthy habits.
You’ve got questions. We’ve got answers.
How does the free mask promotion work?
When you go to order your first mask, it will be free, aside from the $2 shipping & handling fee. You’ll also subscribe to a mask plan of your choice. If, for some reason, you don’t like your first free mask and do not wish to continue with the subscription plan, you can always cancel.
- Log in to your account.
- Head to the Manage Subscriptions page.
- Select Cancel. You will no longer be billed on the recurring charge date anymore.
You won’t be charged for your first plan until it ships, which occurs about two weeks after you’ve received your first mask. If you’ve already received your first plan shipment but don’t wish to keep it, you can always return it for a full refund.
How does the $20 a month program work?
If you subscribe to our $20 a month/Once a Week program, you will receive a shipment of 8 masks every other month. As for billing, we charge you for two months at a time, so you’ll be billed $40 every other month.
Can I cancel or modify my subscription without a fee?
With us, you can cancel or modify your subscription at any time. No penalties or hidden fees. To cancel or modify your subscription, simply:
- Log in to your account.
- Head to the Manage Subscriptions page.
- Select Swap or Cancel, depending on what you need to do. You will no longer be billed on the recurring charge date anymore.
If you can't make these changes on Your Account or your next shipment is already processing, we'll handle that for you. Just email us as soon as possible at: hi@maskmoments.com
I’ll be away from home for an extended period of time. Can I freeze my subscription?
Yes, we understand that life happens. Feel free to skip your upcoming deliveries as needed. Simply log into your account, go to Manage Subscriptions > Delivery Schedule and hit 'Skip'.
When is my order delivered each month? Is it always the same day or week?
The date that you sign up for our subscription service determines your recurring billing date. For example, if you signed up on the 11th of the month, your future orders will be billed and processed on the same day each month going forward.
Each shipment will typically take 3 - 5 business days to arrive at your door.
*Billing is executed monthly. The exact shipment will depend on the selected routine.
What is a bio-cellulose sheet mask?
Bio-cellulose masks are currently the most advanced sheet masks on the market, and are developed with all-natural material produced from fermented coconut and beneficial bacteria. Originally created to treat burns and wounds, bio-cellulose masks consist of delicate fibers which allow for maximum absorption of nutrients, making them more effective than other masks.
Our masks are made from coconut gel sheets that utilize this advanced nano bio-cellulose sheet mask technology. Coconut offers a mix of vitamin C, vitamin B, proteins, and amino acids, all of which are key ingredients to attaining healthy, beautiful skin. What’s more, the natural porous structure of bio-cellulose material means that our sheet masks can hold 20 times their dry weight, maximizing the transfer of nutrients to your skin.
The quality and effectiveness of this bio cellulose technology, paired with our selection of top tier ingredients, make our masks comparable to a salon value facial––only you can enjoy them in the comfort of your own home, at a fraction of the cost.
How long does it take to see results?
Everyone is different. Some people see immediate results, while others see more change over time.
Results are also affected by the frequency of use. The more you use our sheet masks, the more you’ll see the benefits. However, even after just one use, many people report noticing softer, fuller, and more hydrated skin.
To achieve the utmost efficacy, we recommend regular use of our masks for at least one month, which is the time it takes for your skin to undergo a full recovery cycle.
How often should I sheet mask?
There’s no universal rule, but we recommend developing a routine, masking one to two times a week at minimum. More frequent use, such as every other day, allows for ultimate, heavenly results. In fact, many women in Asia sheet mask everyday, if not twice a day!
For those looking to maximize their baby-soft results ahead of a special occasion, we’ve curated the ideal concentrated mask plans, with enough masks for a full week of luxurious prep.
For more helpful tips about how to use our sheet masks, go to our Expert Tips.
How long should I wear my sheet mask?
Our recommendation is 15 - 30 minutes of relaxing wear. On especially busy days, even just 10 minutes is enough to make an impact.
We don’t recommend wearing your mask for more than 40 minutes, especially if you’re in a dry environment, as longer wear does not necessarily mean better results.
Can sheet masks be reused?
No, sheet masks are for one time use. Discard of each mask when you’re done.
When is the best time of day to apply my sheet mask?
Whenever you can fit a mask moment into your schedule! You call the shots, our masks do the work, no matter when or where.
Many women enjoy prepping their skin for the day before makeup in the morning. Others like to wind down at the end of a long day with an evening mask sesh.
As long as your skin is clean––that is, no makeup or sweat––feel free to mask wherever and whenever you please! We recommend using a mask in especially dry environments, like on planes or when you’re blasting the AC midsummer.
I already have a beauty routine; how does a sheet mask fit into it?
No problem, integrating a sheet mask into your routine is simple.
After you typically wash your face, apply a mask. If you use toner, throw some on before the mask.
After you’ve removed the mask, continue with the rest of your routine. Soft, supple skin makes for a great base for additional moisturizers, sunscreen, and makeup :)
What’s the difference between sheet masks and other types of face masks?
For the most part, the masks we’re accustomed to seeing today are for the purpose of cleansing and exfoliating. Additionally, they’re typically made with paper, as opposed to our unique, advanced bio-cellulose sheets.
Sheet masks, formulated and popularized by the advanced techniques of K-Beauty, are meant for moisturizing. In particular, Mask Moments bio-cellulose sheet masks can be used for hydrating, lifting, cooling, pumping, replenishing, nourishing and brightening dull-looking skin.
After I’ve applied my mask, what should I do with the leftover liquid in the package?
Treat the rest of your body with the remaining essence. Pat it on your neck and décolleté, or apply it to any dry areas, like the arms, elbows, and knees.
Do different types of masks result in different benefits for the skin?
Our variety of masks are created to perform different functions, thanks to the array of science-approved ingredients that go into each formula. That said, our masks were developed with hydration as the ultimate goal, so they’re are particularly useful for curing dry, flaky skin on top of their other superpower functions.
Generally, your skin fluctuates during its 28-day replenishing cycle, so when it’s in dry mode, feels dull, or needs more nourishment, utilize the specific Mask Moments mask that feels most appropriate for your current skin phase. Because our sheet masks are single-use, you can spot-treat whatever afflictions your skin is suffering from as you see fit.
Do your masks help with acne and under-eye circles?
Yes, we love that our advanced sheet masks help to combat dark circles, brighten your complexion, minimize the appearance of pores, and hydrate your skin fast. All of these factors are also crucial players in fighting acne. Additionally, the allantoin (from comfrey herb) and aloe extracts found in all of our mask formulas contribute to clearer skin, but we recommend using our Calming Mask if treating acne is your number one goal.
Should I consider my skin type when deciding which mask to use?
We design our masks to adapt to the various cycles and phases our skin goes through naturally, as everyone struggles with dry or oily skin at some time or another. Because of this, our masks are crafted to be restorative, nourishing, and hydrating for all skin types.
Fun fact: if you suffer from oily skin, the excess oil might be due to your glands over-compensating for what’s actually underlying dryness. But instead of remedying the problem, they create a new one. Thankfully, our masks aren’t deceived by an oily exterior, and dive right in to moisturize the parched skin underneath.
How many masks will I receive per month?
The number of masks delivered to you depends on the plan you select:
- Once a week plan: 8 masks, every other month
- Twice a week plan: 8 masks, once a month
- Every other day plan: 8 masks, bi-weekly
I currently buy masks from a brand I trust, in-store. Why should I switch to Mask Moments’ online ordering platform?
Here at Mask Moments, we work with you to create your skincare routine.
No more wandering through store aisles or researching the endless supply of products online––we’ve done all the work for you by carefully selecting the best-proven ingredients for our all-in-one sheet masks. Plus, it doesn’t get any more convenient than our straight-to-your door delivery system.
By cutting out the middleman, we offer the highest quality, premium masks directly to you, at drugstore prices. Enjoy the best sheet masks on the market, comparable to brands like Armani and Lancome, but at a much lower price point.
With top-tier quality, convenient delivery, and affordable prices, our sheet mask system was born to help you make a habit of prioritizing your skin in the easiest, most indulgent way possible. What’s not to love?
What ingredients are used?
We use the best ingredients derived from nature and skincare science, each of which have been carefully tested to ensure they’re sensitive-skin-safe. Our mask formulas include:
- Fruit and aloe extracts (such as pomegranate, fig, mulberry and ginkgo biloba)
- Marine Collagen, for its antioxidant properties
- Hyaluronic acid, for hydration
- And several other beneficial ingredients
Visit the Our Sheet Masks page to learn more about our ingredients.
How do I get started?
We’re so delighted you’re ready to make sheet masking a part of your skincare routine! To take the first step towards beautiful, glowing skin, get started here to place your first order.